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💝 Flat 10% OFF First Purchase | USE: FLOSSE10
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💝 Flat 10% OFF First Purchase | USE: FLOSSE10
💝 Flat 10% OFF First Purchase | USE: FLOSSE10
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Return & Exchange Policy

Last Updated: January 2026

Our Promise

At Flosse, your satisfaction is our priority. We understand that sometimes things don't work out as expected. That's why we've made our return process simple and straightforward.

Return Window

7 Days to Return

You can return products within 7 days from date of delivery. Return request must be initiated within this period.

Eligibility Criteria

To be eligible for return, products must meet following conditions:

  • Products must be unused, unwashed, and unworn. Try on items carefully over your existing clothes.

  • All original tags, labels, and packaging must be intact. Products without tags cannot be accepted.

  • Products should be in same condition as received with no signs of damage, stains, or alterations.

  • Original invoice or proof of purchase must be provided.

Non-Returnable Items

Following items cannot be returned:

Made to Order & Customized Products

  • Products marked as "Made to Order" cannot be returned. These items are specially crafted according to your specifications and cannot be sold to another customer.

  • Customized or personalized products with custom embroidery, measurements, or design modifications cannot be returned.

Other Items

  • Products marked as "Final Sale" or "Non-Returnable" on product page

  • Items without original tags or labels attached

  • Products showing signs of use, washing, or wear

  • Damaged products due to misuse or negligence

  • Innerwear and intimate apparel for hygiene reasons

  • Products purchased during special promotional sales unless specified otherwise

How to Return Your Product

Step 1: Contact Us First

  • Email us at support@flosse.in or call +91 9990005636

  • Provide your order number and reason for return

  • Do not ship products without contacting us first

Step 2: Get Return Approval

  • Our team will review your request within 24 hours

  • You will receive confirmation email with return instructions and return address

Step 3: Pack Securely

  • Pack products in original packaging if possible

  • Include original invoice inside package

  • Ensure all tags and labels are attached

Step 4: Ship to Us

  • Ship package to address provided in confirmation email

  • Use trackable shipping service and keep receipt for your records

  • You are responsible for return shipping costs

Step 5: Refund Processing

  • Once we receive your return, our team will inspect it within 2 to 3 working days

  • Upon approval, refund will be credited to your Flosse Wallet within 2 to 7 working days

  • You will receive email confirmation once refund is processed

Return Shipping Costs

Standard Returns

Customer bears return shipping costs for standard returns. We recommend using trackable shipping method for your protection.

Damaged or Wrong Products

If you received a damaged, defective, or incorrect product, return shipping is completely free. We will provide prepaid return label or reimburse your shipping costs.

Size or Style Not Right?

We Don't Offer Direct Exchanges

Currently, we do not offer direct product exchanges. However, getting what you want is still easy.

How to Get Different Size or Color

Option 1: Return and Repurchase

  • Return your original product following our return process

  • Once refund is credited to your Flosse Wallet (within 2 to 7 working days)

  • Place a new order for your preferred size, color, or style

  • Use your wallet balance at checkout

Option 2: Order Now, Return Later

  • If you need replacement urgently, place a new order right away

  • Return your original product separately

  • Refund from return will be added to your wallet for future purchases

Why This Works Better:

  • Get your preferred product faster without waiting for exchange processing

  • More flexibility to choose any product from our collection

  • Use wallet balance anytime with no expiration

Quality Issues and Damages

Received Damaged or Defective Product?

  • Contact us immediately within 48 hours of delivery at support@flosse.in

  • Provide clear photos of damaged or defective product

  • Include your order number in email

  • We will arrange immediate replacement or full refund

  • Return shipping will be completely free for such cases

Wrong Product Delivered?

  • Contact us within 48 hours of delivery

  • We will provide return instructions and send correct product

  • No questions asked, completely hassle-free

Refund Method

All refunds are processed to your Flosse Wallet only. We do not process refunds to bank accounts, credit cards, or debit cards.

Your Flosse Wallet balance:

  • Can be used for any future purchase on our website or at our 20+ stores across India

  • Never expires, use it whenever you want

  • Is credited within 2 to 7 working days after approval

For complete details about refunds and wallet usage, please refer to our Refund Policy.

Return Inspection Process

Quality Check

All returned products go through quality inspection within 2 to 3 working days of receiving them. We check if products meet our return criteria.

If Return is Approved:

  • Refund will be credited to your Flosse Wallet within 2 to 7 working days

  • You will receive email confirmation

If Return is Rejected:

  • If products do not meet return criteria, we will contact you to discuss options

  • Products may be sent back to you at your cost

  • Original shipping charges will be non-refundable in such cases

Returns May Be Rejected If:

  • Products are used, washed, or worn

  • Tags or labels are removed or damaged

  • Products are damaged due to customer negligence

  • Return request is made after 7 days of delivery

  • Products are returned without prior approval

Tips for Smooth Returns

Before Ordering:

  • Check size chart carefully before placing order

  • Read product descriptions and view all product images

  • Contact us with questions before purchasing if unsure

Before Returning:

  • Contact us first for return approval

  • Do not ship without approval

  • Take photos of products before packing

  • Use original packaging when possible

  • Ship with tracking for your protection

To Avoid Returns:

  • Try products carefully without removing tags

  • Check "Made to Order" labels on product pages

  • Review our size guide for accurate measurements

Contact Customer Support

Need help with your return?
Our customer support team is here to assist you:

  • Email: support@flosse.in

  • Phone: +91 9990005636

  • Address: B122 Ground Floor, Noida Sector 63, Noida, Uttar Pradesh 201307, India

  • Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Franchise Store Purchases

For purchases made at Flosse franchise stores:

  • Please contact store directly for returns

  • Store will follow same return policy with possible variations

  • Online return process does not apply to offline store purchases

  • Check with store at time of purchase for specific terms

Policy Updates

We may update this Return & Exchange Policy from time to time. Changes will be posted on this page with updated "Last Updated" date.
Please review this policy periodically to stay informed. Your continued use of our website after changes are posted indicates acceptance of the updated policy.

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