Cancellation Policy

Last Updated: January 2026

Our Cancellation Policy

At Flosse, we understand that plans change. You can cancel your order before it is dispatched from our warehouse. This policy explains when and how you can cancel.

When You Can Cancel

Before Dispatch

You can cancel your order anytime before it has been dispatched from our warehouse. Once order is shipped, cancellation is not possible.

Act Quickly

Orders are processed within 24 to 48 hours. Contact us immediately if you wish to cancel.

How to Cancel Your Order

Step 1: Contact Us Immediately

Email: support@flosse.in
Phone: +91 9990005636

Provide your order number and reason for cancellation.

Step 2: Wait for Confirmation

Our team will respond within 2 to 4 hours during business hours (Monday to Saturday, 10:00 AM to 7:00 PM).
We will confirm if cancellation is possible based on order status.

Step 3: Refund Processing

Once cancellation is approved, refund will be processed to your Flosse Wallet within 2 to 7 working days.

Orders That Cannot Be Cancelled

1. Made to Order Products

Products marked as "Made to Order" cannot be cancelled once production has started. These items are specially crafted according to your specifications.

2. Customized Products

Personalized items with custom embroidery, measurements, or design modifications cannot be cancelled once work begins.

3. Already Dispatched Orders

Once your order leaves our warehouse, it cannot be cancelled. You will need to follow our Return Policy after receiving the product.

4. Delivered Orders

Delivered orders cannot be cancelled. Please use our Return Policy if needed.

Cancellation Charges

No Cancellation Fees

We do not charge any cancellation fees if you cancel before dispatch.

Full order amount will be refunded to your Flosse Wallet including any shipping charges you paid.

Refund Process

All cancellation refunds go to your Flosse Wallet only. No bank or card refunds are processed.

Wallet Benefits:

Can be used for any future purchase
Never expires
Credited within 2 to 7 working days

For complete details, refer to our Refund Policy.

Partial Order Cancellation

Multiple Items in One Order

If your order contains multiple products and you want to cancel only some items, contact us immediately.

We will try to remove those items if order has not been packed yet. If items are already packed together, you may need to:

Cancel entire order before dispatch, or
Receive all products and return unwanted items

Refund for Partial Cancellation

Refund for cancelled items will be processed to Flosse Wallet within 2 to 7 working days.

What If Order Already Shipped

Option 1: Refuse Delivery

You can refuse to accept delivery when courier partner attempts delivery. Order will return to us and refund will be processed to Flosse Wallet.

Option 2: Accept and Return

Accept delivery and initiate return following our Return Policy. Please note that for standard returns, you will bear return shipping costs.

When We May Cancel Your Order

In rare cases, we may cancel your order if:

Product is out of stock and cannot be restocked
Pricing or product errors occur on website
Payment or shipping information cannot be verified
We cannot deliver to your location
Suspected fraudulent activity

What Happens:

You will be notified immediately via email and phone
Full refund processed to Flosse Wallet within 2 to 7 working days
We may suggest alternative products

Important Reminders

Check Before Ordering

Review product details, size chart, and colors carefully
Check if product is marked "Made to Order"
Verify delivery address and contact number

Contact Us Quickly

Orders are processed fast. Contact us immediately for cancellation to increase success chances.

Keep Order Details Handy

Have your order number ready when contacting us for faster processing.

Franchise Store Purchases

For purchases from Flosse franchise stores, contact store directly for cancellation. This online policy does not apply to offline store purchases.

Contact Us

Need to cancel your order?

Email: support@flosse.in
Phone: +91 9990005636
Address: B122 Ground Floor, Noida Sector 63, Noida, Uttar Pradesh 201307, India
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Policy Updates

We may update this policy from time to time. Changes will be posted with revised "Last Updated" date. Your continued use of our website indicates acceptance of updated policy.