Refund Policy
At Flosse, we want you to love every piece you choose. If something doesn't feel quite right, we're here to make things easy for you. Our refund process is designed to be simple, transparent, and hassle-free.
Refund Terms
When your return is approved, here's what happens:
- Your refund will be credited to your Flosse Wallet within 2 to 7 working days
- We do not process refunds to bank accounts, credit cards, debit cards, or any original payment method
- The full eligible refund amount will be available in your wallet for future purchases
- Your wallet balance never expires and can be used anytime you shop with us
- All products available on our website can be purchased using your wallet balance
How Your Flosse Wallet Works
Think of your Flosse Wallet as your personal shopping credit with us. Once your refund is processed:
- Log in to your Flosse account to check your current wallet balance anytime
- When you shop next, your wallet amount will automatically appear at checkout
- You can use your full wallet balance or a portion of it—the choice is yours
- If your order total is more than your wallet balance, simply pay the remaining amount using any available payment method
- Your wallet stays active and ready whenever you're ready to shop again
Need Help?
We know that shopping for ethnic fashion is personal, and we're committed to making your experience with Flosse a delightful one. If you have any questions about your refund or wallet balance, our customer support team is always happy to assist you.
Your trust means everything to us, and we're here to ensure every purchase brings you joy.
