Shipping Policy

Last Updated: January 2026

Our Shipping Promise

At Flosse, we deliver your beautiful ethnic wear safely across India. We have successfully reached 100+ pin codes and continue expanding our network.

Where We Ship

We ship to all serviceable locations across India including metro cities, tier 2 and tier 3 cities, towns, and many rural areas.

Check Delivery Availability

Enter your pin code during checkout to verify if we deliver to your location. If your area is currently not serviceable, contact us at support@flosse.in. We are constantly expanding our reach.

Shipping Charges

Free Shipping

Free shipping available on prepaid orders above a minimum cart value.

Standard Shipping

Flat shipping charges apply for orders below minimum cart value.

Cash on Delivery

COD is available for select locations. Additional handling charges may apply for COD orders. COD availability will be shown during checkout based on your pin code.

Delivery Timeline

Delivery time varies based on your location:

Metro Cities: 3 to 5 business days
Other Cities and Towns: 5 to 7 business days
Remote Areas: 7 to 10 business days

Business days are Monday through Saturday. Orders placed on Sunday or public holidays are processed on next working day.

Made to Order Products: These require additional 5 to 7 business days for crafting before shipping begins.

Note: Delivery timelines are estimates and may vary due to factors beyond our control like weather, courier delays, or local restrictions.

Order Processing & Tracking

Processing Time

Orders are processed within 24 to 48 hours during business hours (Monday to Saturday).

Dispatch Notification

Once your order ships, you will receive email with:

Tracking number
Courier partner name
Estimated delivery date
Tracking link

Track Your Order

Log into your Flosse account and check "My Orders" section, or use tracking number on courier partner's website.

Payment Methods Accepted

Prepaid Options:

Credit Cards and Debit Cards
Net Banking
UPI (Google Pay, PhonePe, Paytm, etc.)
Digital Wallets

Cash on Delivery:

Available for select locations (check during checkout)

Delivery Process

Delivery Attempts

Our courier partners make up to 3 delivery attempts. Please ensure someone is available at delivery address.

What You Need To Do:

Be available during expected delivery window
Keep phone accessible for delivery partner's call
Check package condition before accepting
Provide ID proof if requested
Sign acknowledgment or provide OTP

Failed Delivery

If all delivery attempts fail, order returns to us. We will contact you to arrange re-delivery or process refund to Flosse Wallet.

Package Issues

Damaged Package

Do not accept visibly damaged packages. Contact us immediately at support@flosse.in with photos.

Package Shows Delivered But Not Received

Check with family, neighbors, or security first. Contact us within 24 hours if you cannot locate your package.

Missing Items

Important Points

Address Changes

Multiple Items

We try to ship all items together. Sometimes items may ship separately from different warehouses. No additional charges for split shipments.

Peak Season Delays

During festivals or sale periods, delivery may take additional 2 to 3 days due to high volumes.

International Shipping

We currently ship within India only. International shipping not available.

Contact Us

Need shipping assistance?

Email: support@flosse.in
Phone: +91 9990005636
Address: B122 Ground Floor, Noida Sector 63, Noida, Uttar Pradesh 201307, India
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Policy Updates

We may update this policy from time to time. Changes will be posted with revised "Last Updated" date. Your continued use of our website indicates acceptance of updated policy.